On some servers there is PcAnywhere installed. PcAnywhere is listed as a service on the server.
This service can be restarted normaly only when you are logged on to the server on the console session.

Problem:
Login to a server via PcAnywhere is not possible.

Solutions:
Solution 1: ( access to the console session is possible )

1. Logon to the console session of the server via the “Remote Board ( ILO or DRAC )” if nobody has this session in use.
Do not use the RDP client !!!
2. From this session you can restart the service “pcAnywhere Host-Modul”.
3. Check if you can access the server via “PcAnywhere”.
Solution 2: ( access to the console session is not possible )

1. Logon to the server via RDP.
2. Open the “services.msc” SnapIn.
-> Select the service “pcAnywhere Host-Modul”.
-> Open the “Properties” of this service.
-> Select the “Recovery” tab.
-> Change the setting of the “First failure:” item to “Restart” the service.
3. Kill the process “awhost32.exe” using the command “pskill -t awhost32.exe”
4. The service will be restarted itself.
5. Check if the server is accessable via PcAnywhere again.